The train was cancelled, and I had to buy tickets twice. The railway deducted ₹2,110; the Consumer Commission said it wasn't the passenger's fault, but they would have to return the money with interest.

When a passenger received a message from the railway about their train being cancelled and booked tickets on another train, and later the first train was restored, they would not have to bear the loss. The Bhopal District Consumer Disputes Redressal Commission has deemed the railway's refund process inappropriate in one such case. The commission stated that the passenger had booked an alternative ticket based on the railway's cancellation message, so the passenger did not have to bear the loss when the train was later restored.