Delhi NCR News: (For the editor's attention) Getting rid of server downtime, KYC in seconds, and virtual training... AI has become the crisis solver for banking.

It's festival time. Suddenly, the bank server goes down. Payments via UPI get stuck, and customers only receive a message on their mobile saying the server is down. But does the server really go down every time? Actually, many times the problem lies in the bank's backend system.